We are looking for an experienced Assistant Manager – Soft Services to join a leading property management and development company in Bahrain. This is an excellent opportunity for individuals with strong leadership and operations management skills in the cleaning and housekeeping sector, particularly within high-rise buildings, hotels, and residential towers. If you have experience managing large teams and are dedicated to maintaining high service standards, we invite you to apply for this exciting role.
Job Responsibilities
As the Assistant Manager – Soft Services, you will be responsible for managing and improving the daily operations related to cleaning and housekeeping for high-rise buildings, hotels, and residential towers. Your key responsibilities will include:
- Team Leadership: Oversee a team of 40-50 staff members, creating schedules and assigning tasks to ensure smooth and efficient operations.
- Staff Training and Communication: Regularly communicate with your team, provide training, and share knowledge to improve performance and ensure consistency in service delivery.
- Performance Review: Assess the performance of staff on a regular basis, provide feedback, and identify areas for improvement.
- Resident Relations: Professionally handle any complaints or issues raised by residents, ensuring quick and effective resolutions to maintain a high level of satisfaction.
- Supply Management: Maintain accurate records of cleaning supplies, manage inventory levels, and estimate stock needs for the upcoming months.
- Quality Control: Ensure that cleaning and housekeeping standards meet or exceed industry benchmarks. Regularly conduct briefings and quality assessments of staff appearance, grooming, and work standards.
- Training Sessions: Conduct short training sessions and daily briefings to ensure staff is up to date with the latest procedures and industry standards.
- Market Trends Analysis: Stay informed on new market trends, and report findings to management for potential updates or changes to operational strategies.
- Cost Management: Work within the allocated budget to maintain high standards while keeping expenses under control.
This role will involve overseeing the soft services department and ensuring the highest standards of cleanliness, service, and professionalism are maintained in all areas under your management.
Required Qualifications
To be successful in the Assistant Manager – Soft Services role, you must have the following qualifications and skills:
- Experience: A minimum of 8-12 years in a similar role, particularly within the cleaning or housekeeping operations of high-rise buildings, hotels, or residential towers.
- Leadership Skills: Proven experience in managing large teams, with the ability to motivate, train, and assess team performance.
- Excellent Communication: Strong verbal and written communication skills, with the ability to draft professional emails and interact effectively with staff and residents.
- Technical Skills: Experience with ERP/SAP software platforms will be a significant advantage.
- Industry Knowledge: A strong understanding of housekeeping and cleaning standards and practices. Ability to analyze new market trends and incorporate changes to improve operational efficiency.
- Problem-Solving Skills: Ability to handle resident complaints swiftly and professionally, resolving issues in a timely manner.
- Organizational Skills: Strong organizational abilities to manage schedules, track supplies, and ensure the smooth running of operations.
- Language Skills: Fluency in English, both spoken and written, is mandatory.
- Driver’s License: A valid GCC or Bahrain driving license is required for this role.
Candidates who are cooperative, proactive, and thrive in a team-oriented environment will be successful in this position.
Benefits of the Role
By joining us as the Assistant Manager – Soft Services, you will enjoy several key benefits:
- Competitive Salary: The company offers a competitive salary package based on experience and qualifications.
- Career Growth: This role provides opportunities for growth within the company as it continues to expand its portfolio of managed properties.
- Dynamic Work Environment: You will be part of a highly motivated and cooperative team in a fast-paced work environment.
- Skill Development: Enhance your leadership, communication, and operational management skills while staying at the forefront of industry trends.
- Stability: As a leading developer and property management company, we provide job stability and long-term employment opportunities for high-performing employees.
- Comprehensive Benefits: Additional benefits may include health insurance and other perks, depending on company policies.
How to Apply
If you meet the qualifications and are ready to take on an exciting and challenging role, we encourage you to apply. Follow these simple steps to submit your application:
- Send Your CV: Email your CV to recruit@unionbahrain.com. Please mention the subject as “Assistant Manager Soft Services Application.”
- Application Review: Our recruitment team will review your application and shortlisting will be based on your experience and qualifications.
- Interview Process: Shortlisted candidates will be invited for an interview to discuss your experience and how you can contribute to the success of our team.
- Immediate Hiring: We aim to fill this position quickly and encourage you to apply promptly.
We look forward to reviewing your application and potentially welcoming you to our team!
Frequently Asked Questions (FAQs)
What are the primary duties of the Assistant Manager Soft Services?
The primary duties involve managing cleaning and housekeeping operations for high-rise buildings, hotels, and residential towers. You will oversee a large team, manage supply inventories, train staff, ensure high standards of cleanliness, and handle resident complaints.
What experience is required to apply for this role?
Candidates should have 8-12 years of experience in a similar position, particularly in managing housekeeping and cleaning operations for large buildings or hotels. Leadership experience is essential.
Is a driving license required for the Assistant Manager Soft Services position?
Yes, a valid GCC or Bahrain driving license is required for this role.
What software skills should I have for this position?
Experience with ERP or SAP software platforms is a plus. Familiarity with these systems will help you manage operations more efficiently.
What is the salary for this position?
The salary for this role will be based on experience and qualifications. The company offers a competitive salary package in line with industry standards.
Do I need to have experience working with high-rise buildings or hotels?
Yes, experience in managing housekeeping or cleaning operations in high-rise buildings, hotels, or residential towers is preferred.
If you are an experienced leader with a passion for service excellence and want to join a reputable company in Bahrain, apply today! We look forward to receiving your application.