Our hotel is urgently looking for a Waitress cum Cashier to provide excellent customer service and efficiently manage cash transactions. The position requires both waitressing and cashier duties, meaning you’ll play a key role in ensuring that guests have a smooth and pleasant dining experience. From taking orders to handling payments, your skills and dedication will contribute directly to the success of our hotel’s services.
You’ll be part of a vibrant team, working with other hospitality professionals to ensure that all guests are greeted warmly, served promptly, and leave with a positive impression of the hotel.
Responsibilities
As a Waitress cum Cashier, your primary responsibilities will include:
- Customer Service:
- Greet and welcome guests with a friendly and professional demeanor.
- Take food and drink orders from customers accurately and promptly.
- Provide information on menu items, specials, and promotions to guests.
- Ensure all guest requests are handled in a courteous, efficient, and timely manner.
- Order Management:
- Process orders into the system accurately and ensure all orders are prepared as requested.
- Deliver food and beverages to the guests’ tables and ensure the food presentation meets the hotel’s standards.
- Monitor guest satisfaction during their meal and address any concerns promptly.
- Cash Handling:
- Accurately process guest payments, whether cash, credit card, or mobile payments.
- Maintain an organized cash register and ensure all transactions are recorded correctly.
- Provide customers with receipts and handle billing inquiries as necessary.
- Ensure cash drawer is balanced at the beginning and end of each shift.
- Hygiene and Cleanliness:
- Maintain cleanliness in your work area, including tables, counters, and cashier stations.
- Follow hotel hygiene and safety standards to ensure a clean and safe environment for guests.
- Ensure all restaurant areas are tidy and inviting for customers.
- Teamwork:
- Collaborate with kitchen staff and other team members to ensure smooth operations.
- Assist other team members with tasks during peak times and when necessary.
- Maintain a positive attitude and contribute to a supportive, team-oriented environment.
- Computer Use:
- Use the hotel’s POS (Point of Sale) system to process orders, payments, and transactions efficiently.
- Manage customer data and update records in the hotel’s system as required.
Qualifications
To be considered for the Waitress cum Cashier position, candidates should meet the following requirements:
- Experience:
- At least 3 years of experience working as a waitress in a hotel or restaurant environment. Experience as a cashier is a must.
- Experience with handling cash transactions and using POS systems is highly preferred.
- Language Proficiency:
- Fluent in both English and Arabic. Clear communication in these languages is essential for interacting with a diverse customer base.
- Additional language skills are an advantage but not mandatory.
- Education:
- A graduate education is required.
- Relevant hospitality training or courses are preferred.
- Technical Skills:
- Proficiency in basic computer skills, including using POS systems and other related software.
- Personal Skills:
- Excellent communication skills and a strong ability to interact positively with customers.
- Strong attention to detail, particularly when managing orders and cash transactions.
- A professional, friendly, and approachable demeanor.
- Ability to work effectively under pressure in a fast-paced environment.
- NOC (No Objection Certificate) and the ability to transfer visas are mandatory for applicants.
Benefits
- Competitive Salary: Salary will be discussed during the interview based on your experience and qualifications.
- Full-Time Employment: This is a full-time, stable position with opportunities for growth.
- Dynamic Work Environment: Work in a fast-paced, hospitality-focused environment alongside a team of dedicated professionals.
- Career Growth: Opportunities for advancement within the hotel or the larger hospitality industry.
- Cultural Experience: Gain valuable experience working in Doha, a vibrant and culturally rich city.
- Health and Safety: Adhere to established hotel standards for health, safety, and hygiene.
Applying Guide
If you meet the qualifications and are interested in applying for the Waitress cum Cashier position, follow these steps:
- Update Your CV: Make sure your CV highlights your waitressing and cashier experience, language skills, and any relevant hospitality qualifications.
- Prepare a Cover Letter: Include a brief cover letter outlining why you are a good fit for the role. Highlight your experience with customer service and cash handling.
- Send Your Application: Email your CV and cover letter to job.suncitygroup@gmail.com. Ensure that you mention your current location and availability for an interview.
- Wait for a Response: Only shortlisted candidates will be contacted for an interview.
- Interview: Be prepared to discuss your previous experience, knowledge of hospitality standards, and your ability to manage both customer service and cash handling efficiently.
Frequently Asked Questions (FAQs)
1. What qualifications do I need to apply?
You need at least 3 years of experience as a waitress, with proficiency in English and Arabic. A graduate education and computer knowledge are also required.
2. Will I need to handle both customer service and cashier duties?
Yes, this role combines both waitressing and cashier responsibilities. You will need to take orders, serve food, and handle payments accurately.
3. Do I need experience with a POS system?
Yes, familiarity with using a POS (Point of Sale) system is essential for this position.
4. Is this position open to all nationalities?
The role is open to all applicants, but Filipino candidates are preferred.
5. What is the salary for this position?
Salary details will be discussed during the interview based on your qualifications and experience.
6. Do I need an NOC to apply?
Yes, applicants must have an NOC (No Objection Certificate) and the ability to transfer their visa.
7. How do I apply for this position?
You can apply by sending your updated CV and cover letter to job.suncitygroup@gmail.com.
If you’re a professional with a passion for hospitality and are ready to take on a challenging yet rewarding role as a Waitress cum Cashier, apply now and join a growing team in Doha, Qatar. Your career in the hospitality industry awaits!